run_2026-08-25_nightly
Nightly · v3.3 · 2026-08-25
Claude Sonnet 5.5 · bge-m3 · hybrid (BM25 + dense, RRF) · support-prompt v6 on support-golden-v4 v4.6
Stratified slice of support-golden-v4 (402 items).
Pass rate
81.8%
Faithfulness
0.87
Answer correctness
0.83
Context precision
0.73
Context recall
0.78
Latency p95
3.9s
Failures by category
73 failed samples · largest share: unsupported
| Category | Share | vs reference |
|---|---|---|
| Unsupported claims | 26.0% | +0.4 pts |
| Incorrect factual answers | 20.5% | 0.0 pts |
| Missing context | 20.5% | −1.2 pts |
| Retrieval mismatch | 20.5% | 0.0 pts |
| Instruction-following failures | 9.6% | +0.6 pts |
| Other | 2.7% | +0.2 pts |
Run details
- Dataset
- support-golden-v4 v4.6 · 402 items
- Generator
- Claude Sonnet 5.5
- Retriever
- bge-m3 · hybrid (BM25 + dense, RRF)
- Prompt
- support-prompt v6
- Judge
- LLM judge · Claude Opus 5.5 · rubric v3
- Started
- Aug 25, 02:00 UTC
- Duration
- 45m 57s
- Triggered by
- Scheduler
- Tokens / request
- 3,980 in · 221 out
- Compared with
- Nightly · v3.3 · 2026-08-24
- nightly
- golden-slice
All metrics
Against Nightly · v3.3 · 2026-08-24
| Metric | Group | This run | Reference | Change |
|---|---|---|---|---|
| Pass rateShare of samples the judge marked as passing all rubric checks. | Outcome | 81.8% | 81.3% | +0.5 pts |
| FaithfulnessShare of answer claims supported by the retrieved context. | Generation | 0.87 | 0.86 | +0.01 |
| Answer correctnessAgreement with the gold answer on facts, not style. | Generation | 0.83 | 0.84 | −0.01 |
| Instruction adherenceRespect for tone, format, length, language and policy constraints. | Generation | 0.88 | 0.89 | 0.00 |
| Context precisionRank-weighted precision of relevant chunks passed to the generator. | Retrieval | 0.73 | 0.73 | 0.00 |
| Context recallShare of gold-answer statements supported by the retrieved context. | Retrieval | 0.78 | 0.79 | −0.01 |
| Recall@5Share of gold passages found in the top 5 retrieved chunks. | Retrieval | 0.84 | 0.83 | +0.01 |
| MRRMean reciprocal rank of the first relevant chunk. | Retrieval | 0.70 | 0.69 | +0.01 |
| NDCG@10Graded ranking quality of the top 10, normalized by the ideal order. | Retrieval | 0.77 | 0.76 | +0.01 |
| Latency p50Median end-to-end time to final token. | Operational | 1.7s | 1.8s | −0.1s |
| Latency p9595th percentile end-to-end time to final token. | Operational | 3.9s | 3.7s | +0.2s |
| Cost per requestModel, embedding and reranking cost per answered request (USD). | Operational | $0.0045 | $0.0045 | 0.0000 |
Nightly trend
Nightly runs on the support-golden-v4 slice, Jul 11 to Oct 8. This run is one point in the series.
Across datasets
support-assistant v3.3 on every dataset in the project. Rows marked “matrix” come from the comparison matrix rather than a dedicated run.
| Dataset | Items | Pass rate | Faith. | Ctx recall | Recall@5 | p95 | Source |
|---|---|---|---|---|---|---|---|
| support-golden-v4this run | 1,240 | 81.8% | 0.87 | 0.78 | 0.84 | 3.9s | This run |
| billing-edge-cases | 312 | 76.0% | 0.83 | 0.77 | 0.81 | 3.9s | Run · Aug 20 |
| roaming-and-travel | 188 | 75.5% | 0.84 | 0.74 | 0.78 | 3.8s | matrix |
| device-troubleshooting | 426 | 78.9% | 0.85 | 0.78 | 0.82 | 4.4s | matrix |
| account-security | 154 | 82.5% | 0.88 | 0.80 | 0.84 | 3.6s | matrix |
| locale-formatting | 96 | 75.0% | 0.82 | 0.75 | 0.79 | 4.0s | matrix |
| synthetic-hard-negatives | 540 | 70.7% | 0.82 | 0.68 | 0.72 | 3.9s | matrix |
Traced samples
17 samples with full traces (4 failing, 13 passing), stratified by domain. Open a row to inspect retrieval and the judge's reasoning.
Does the Fall 2026 upgrade offer apply if I'm on a family plan? Promotions FailMismatchjudge 0.09 |
How do I transfer my eSIM to my new iPhone? eSIM & activation FailUnsupportedjudge 0.33 |
What happens if I go over my fair-use limit on Unlimited at home? Plans & upgrades FailMissingjudge 0.07 |
Can I return my phone after 20 days if I don't like it? Returns & warranty FailIncorrectjudge 0.11 |
What is the late fee if I pay my bill after the due date? Billing & payments Passjudge 0.92 |
How do I get a copy of the personal data Harbor holds about me? Data privacy requests Passjudge 0.94 |
My phone shows 4G but mobile data does not work after the iOS update. Device troubleshooting Passjudge 0.98 |
Is SIM swap protection turned on by default? Account & security Passjudge 0.86 |
What is the excess on a theft insurance claim? Returns & warranty Passjudge 0.89 |
My eSIM QR code says it has already been used. What should I do? eSIM & activation Passjudge 0.97 |