support-golden-v4

It is forty-one euros and twenty cents. Bills for accounts registered in Germany, France and Spain use a decimal comma, so 41,20 € is the same amount as €41.20. You can switch your bill to the €41.20 format in My Harbor under Billing > Bill preferences.

Yes. SIM swap protection is on for every line. A SIM or eSIM swap requires a one-time code sent to the account holder's verified email and photo ID in store. You can add a 24-hour hold on swaps in My Harbor under Security.

No. The Fall 2026 upgrade offer cannot be combined with family plan line discounts. If both apply, the larger discount is used automatically.

A second charge is usually a pending card authorization. Pending authorizations drop off within 5 business days. If both are still showing after 5 business days, contact Billing support with the transaction dates so we can refund the duplicate.

Upgrades take effect immediately. Your next bill includes a pro-rated charge for the new plan from the upgrade date to the end of the cycle and a credit for the unused days of the old plan, followed by the full monthly price of the new plan.

No. The Fall 2026 upgrade offer cannot be combined with family plan line discounts. If both apply, we automatically use the larger discount on your account.

€125, payable once a police report number is provided. Replacements are dispatched within 2 business days of claim approval.

1. Open Settings > System > Reset options. 2. Tap Reset Wi-Fi, mobile & Bluetooth. 3. Confirm the reset. Your phone will restart.

A second charge is usually a pending card authorization that was captured alongside the bill. Pending authorizations drop off within 5 business days. If both charges are still showing after 5 business days, contact Billing support with the transaction dates so we can refund the duplicate.

A family plan supports up to 5 lines. All lines share one data pool sized by the plan.