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Without a pack, data in Zone 1 (EU and EEA) costs €0.0024 per MB and data in Zone 2 costs €0.05 per MB. On accounts billed in pounds, these charges are converted at the exchange rate on the bill date and shown in both currencies. Add a daily or weekly pack in My Harbor before you travel.

Request your data in My Harbor under Privacy > Request my data. We respond within 30 days with a ZIP of CSV and PDF files. Dates in the CSV files use the ISO format YYYY-MM-DD, so they read the same for EU, UK and US customers.

My Harbor asks for your date of birth as DD/MM/YYYY on EU- and UK-registered accounts and as MM/DD/YYYY on US-registered accounts; the field shows the expected order as a hint. After three failed attempts, verification locks for 24 hours, and you can complete it in store with photo ID instead.

Submit a request in My Harbor under Privacy > Delete my data, or write to the data controller. Requests from UK and EU customers are completed within 30 days; data we must keep by law is anonymized at the end of its retention period.

No. The warranty covers manufacturing defects only; physical damage such as a cracked screen is not covered. If you have device insurance, you can file an insurance claim instead.

Daily packs cost €3 (1 GB) in Zone 1, €4 (1 GB) in Zone 2 and €7 (500 MB) in Zone 3. Packs are valid for 24 hours from activation.

There is a 10-day grace period after the due date. After that, a late fee of £7.50 is added to your next bill, because your account is billed in pounds sterling. Outgoing calls are restricted on bills that stay unpaid for 30 days.

Once we receive a valid porting code, the transfer completes within 1 business day. Keep your old line active until your Harbor SIM shows signal.