ds_device_troubleshooting

device-troubleshooting

Connectivity, eSIM, APN, VoLTE and device settings, written from real support transcripts.

Activev3.0CSVOwner Owen Reid · updated Sep 30, 2026 · created Jul 6, 2026

Failures (3)

Items

426

Across 2 Help Center domains

Human-verified

86%

Reviewed by the support quality team

Gold coverage

88%

Items mapped to a source section

Quality score

84/100

Agreement, coverage and freshness

Items by domain

2 of 10 Help Center domains

Evaluation history

1 release and experiment runs

v3.4 · device-troubleshooting v3.0
Claude Sonnet 5.5 · 1 week ago
84.5%
Completed

3 open or triaged failures trace back to this dataset. Latest: F-2407

Recently verified items

6 most recently verified of 426 items. Select an item to see its source and edit it.

Items in device-troubleshooting
	Gold answer
How do I move my eSIM to my new phone? gt_2303	Use Quick Transfer on the new phone while both phones are nearby and unlocked. If Quick Transfer is not available, request a new QR code in My Harbor; your old eSIM stops working as soon as the new one activates.	eSIM & activation	kb-esim-009 Quick transfer	Sep 30, 2026
How do I turn on VoLTE on my Android phone? gt_2301	Open Settings > Network & internet > SIMs > Harbor and turn on VoLTE (or '4G calling'). If the option is missing, your device model may not support VoLTE on Harbor; check the compatible devices list.	Device troubleshooting	kb-device-117 Turning on VoLTE	Sep 28, 2026
Wi-Fi calling isn't working on my Samsung. gt_4387	Turn on Wi-Fi calling under Settings > Connections > Wi-Fi Calling and make sure VoLTE is on. Wi-Fi calling also needs a registered emergency address in My Harbor; without it the feature stays inactive.	Device troubleshooting	kb-device-117 Turning on VoLTE	Sep 26, 2026
Personal hotspot is grayed out on my iPhone. gt_2302	Hotspot needs a plan that includes tethering and the default APN. Check that the APN field under Personal Hotspot is 'harbor.net', then restart the phone. Prepaid Basic plans do not include hotspot.	Device troubleshooting	kb-device-140 Plan eligibility	Sep 24, 2026
Is VoLTE supported on the Pixel 7a? gt_4407	Yes. The Pixel 7a supports VoLTE and Wi-Fi calling on Harbor. Turn it on under Settings > Network & internet > SIMs > Harbor > VoLTE.	Device troubleshooting	kb-device-124 Network mode	Sep 21, 2026
Hotspot doesn't work on my prepaid line. gt_4401	Hotspot is not included on Prepaid Basic. On other plans, set the Personal Hotspot APN to 'harbor.net' and restart the phone.	Device troubleshooting	kb-device-131 Default APN values	Sep 9, 2026

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