billing-edge-cases

Downgrades take effect at the start of your next billing cycle, so this month you were billed for your current plan in full. The lower price appears from the next cycle. Any one-off charges in this cycle, such as roaming packs, are billed separately.

A failed direct debit does not incur a fee on its own. We retry the payment after 3 days. If the retry also fails and the bill is unpaid 10 days after the due date, the standard late fee applies.

Refunds for unused prepaid credit after cancellation go back to the original payment method within 7 to 10 business days of the final bill. Device balances are not refunded and are included in the final bill.

Yes. When you move your billing date, the next bill is pro-rated for the days between the old and new dates. You can change your billing date once every 6 months.

Upgrades take effect immediately, so the bill includes a pro-rated charge for Unlimited from the 18th, a credit for unused Essential days, and the full Unlimited price for the next cycle. There is no upgrade fee.

There is no fee, but you can change your billing date once every 6 months. The next bill is pro-rated for the days between the old and new dates.

Downgrades take effect at the start of your next billing cycle, so this month you were billed for your current plan in full. The lower price appears from the next cycle.

You pay the remaining device balance plus an early termination fee equal to 25% of the remaining monthly plan charges. Moving abroad and bereavement are exempt with documentation.