ds_account_security

account-security

SIM swap, two-factor authentication, account recovery and fraud reporting.

Activev1.2JSONLOwner Maya Collins · updated Sep 25, 2026 · created Aug 4, 2026

Failures (2)

Items

154

Across 2 Help Center domains

Human-verified

95%

Reviewed by the support quality team

Gold coverage

94%

Items mapped to a source section

Quality score

92/100

Agreement, coverage and freshness

Items by domain

2 of 10 Help Center domains

Evaluation history

1 release and experiment runs

v3.4 · account-security v1.2
Claude Sonnet 5.5 · 1 week ago
88.3%
Completed

2 open or triaged failures trace back to this dataset. Latest: F-2406

Recently verified items

6 most recently verified of 154 items. Select an item to see its source and edit it.

Items in account-security
	Gold answer
How quickly is a line blocked after reporting an unauthorized SIM swap? gt_1048	Immediately. Report it through the fraud line or My Harbor > Security > Report fraud. A replacement SIM can be issued the same day in any store with photo ID.	Account & security	kb-account-024 Blocking a line	Sep 25, 2026
Can the 2FA requirement be removed over chat if I lose my phone? gt_1053	No. Use a backup code, or complete identity verification through account recovery. Two-factor authentication cannot be removed over chat.	Account & security	kb-account-011 Lost device	Sep 25, 2026
I lost my phone with my 2FA app. How do I sign in to My Harbor? gt_2401	Use one of the backup codes you saved when turning on 2FA. Without backup codes, complete identity verification through account recovery; recovery takes up to 2 business days and cannot be sped up over chat.	Account & security	kb-account-011 Lost device	Sep 25, 2026
Someone called pretending to be Harbor and asked for my code. What do I do? gt_2402	Harbor never asks for one-time codes by phone. Do not share the code. Report the call in My Harbor under Security > Report fraud and turn on the 24-hour SIM swap hold.	Account & security	kb-account-024 Suspicious calls and texts	Sep 25, 2026
Do I need to keep my old SIM active while porting my number in? gt_4384	Yes. Keep your old SIM active until your Harbor SIM shows signal. Canceling first can release your number and make it unavailable for porting.	Number porting	kb-porting-002 What to keep active	Sep 20, 2026
Someone swapped my SIM without my permission. How fast can you block it? gt_4406	Call the fraud line or use My Harbor > Security > Report fraud; the line is blocked immediately. A replacement SIM can be issued the same day in any store with photo ID.	Account & security	kb-account-024 Blocking a line	Sep 15, 2026

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