Terms of service

2.Definitions#

Service

The Relevant website, dashboard, APIs, SDKs, documentation and related services we provide.

Workspace

The environment in which you and your members ingest data, run evaluations and review results.

Customer Content

Datasets, traces, questions, reference answers, retrieved passages, model outputs, review decisions, comments and any other data that you or your members submit to or generate in the Service.

Results

Metrics, scores, failure classifications, clusters, reports and other analyses the Service produces from Customer Content.

Order form

A written order or agreement accepted by both parties that sets the plan, fees or special terms.

3.The service#

Relevant is an evaluation and failure-analysis platform for LLM applications and retrieval systems. You can ingest traces and datasets, run evaluations with rubrics and LLM judges, diagnose why answers fail, review reference answers and compare configurations.

We improve the Service continuously and may add, change or remove features. If a change materially reduces the functionality of a paid plan, we will tell you in advance. Features marked beta or preview are provided as they are and may change before general release.

4.Accounts and security#

• Give accurate information when you sign up and keep it up to date.
• Keep your credentials and API keys (the ones that begin with rlv_) secret, and do not share an account between people.
• Workspace owners and administrators decide who is invited and what role they hold. You are responsible for activity under your workspace and its keys.
• Tell us promptly at the privacy or security contact if you suspect unauthorized access, and see the security page for how to report a vulnerability.

5.Plans, fees and billing#

Relevant is offered on Free, Pro, Team and Enterprise plans. What each includes, such as monthly evaluated samples, seats, datasets and data retention, is listed on the pricing page and in your order form.

• Prices are in US dollars and exclude taxes, including VAT where it applies. You are responsible for the taxes that apply to your purchase.
• Paid plans are billed in advance, monthly or annually, and renew automatically for the same period unless you cancel before the renewal date.
• If you reach a plan limit, we may pause new evaluation runs until the next period starts, you upgrade or you add capacity.
• We will give at least 30 days’ notice of a price change, which takes effect at your next renewal.
• Fees already paid are not refundable except where these terms or applicable law say otherwise. Payments are handled by our payment processor.
• The Free plan is provided at no charge. We may change or end it with notice.

6.Your content#

You keep all rights in your Customer Content and, as between you and us, in the Results. You give us a limited license to host, process, display and transmit Customer Content only as needed to provide, secure and support the Service for you.

• You are responsible for having the rights and a lawful basis to submit Customer Content, including any personal data in it.
• We do not use Customer Content to train or fine-tune machine-learning models.
• You can export your data from the dashboard at any time. When the agreement ends, we delete Customer Content as described in the retention schedule.

7.Evaluation results#

Results come from statistical measures, rubrics and LLM judges. They are probabilistic, they depend on your data, your rubric and the models you choose, and they can be wrong. Treat them as decision support and check consequential findings, for instance with the ground-truth review queue.

You remain responsible for decisions about building, releasing and operating your AI systems. Relevant does not certify any system as accurate, safe or compliant with any law or standard.

8.Third-party models and integrations#

The Service can connect to model providers, vector stores, observability tools and other systems that you choose, using credentials you supply. Those services are governed by their own terms, and their fees are yours to pay. We are not responsible for them, and a third party’s outage or change can affect your evaluations. Providers that process personal data on our behalf are listed on the subprocessors page.

9.Acceptable use#

You and your members must follow the acceptable use policy. In particular, do not use the Service to break the law, to upload content you have no right to use, to probe or disrupt the Service or other customers, or to build a competing product from our non-public materials.

We may suspend access when use of the Service threatens its security or stability or breaches the policy, and we will limit the suspension to what is needed.

10.Our intellectual property#

We and our licensors own the Service, including its software, design, documentation and trademarks. During the term we give you a limited, non-exclusive, non-transferable right to use the Service under these terms. You may not copy it, resell it, or reverse engineer it except where the law allows this despite this restriction.

If you send us feedback or suggestions, we may use them without restriction or payment. We will not identify you as their source without your permission.

11.Confidentiality#

Each party will protect the other’s non-public information with at least reasonable care, use it only for the agreement and disclose it only to people who need it and are bound to confidentiality. This does not cover information that is public through no fault of the recipient, was already known, was received from a third party without restriction or was developed independently. A party may disclose information it is legally compelled to disclose, after telling the other party where the law allows.

12.Privacy and data protection#

Our privacy policy describes how we handle personal data as a controller, in line with GDPR and other applicable data protection laws. Where we process personal data in your Customer Content for you, the data processing agreement applies, and the security page describes our safeguards.

13.Availability and support#

We work to keep the Service available and will announce planned maintenance in advance where we can. We do not commit to a specific uptime unless your order form says so. Support is available through the contact channels on the contact page, with response targets that depend on your plan. Service status and incident updates are published in the service status section of the security page.

14.Term, suspension and termination#

The agreement starts when you accept it and continues until it is ended as follows.

• You can cancel at any time by writing to us at the contact below or by deleting the workspace in settings. Cancellation takes effect at the end of the current billing period.
• Either party may end the agreement for a material breach that the other has not fixed within 14 days of written notice.
• We may end or suspend the Free plan or an account that has been inactive for a long period, after giving you notice and a chance to export your data.

When the agreement ends, your access stops, you should export what you need, and we delete Customer Content as described in the privacy policy. Provisions that by their nature should survive do so, including those on fees owed, intellectual property, confidentiality, liability and governing law.

15.Warranties and disclaimers#

Each party confirms that it has the authority to enter into the agreement. We provide the Service with reasonable skill and care and will use commercially reasonable efforts to make it work as described in the documentation.

Except as stated in these terms, and to the extent the law allows, the Service is provided “as is” and “as available”, and we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that Results will be error-free.

16.Limitation of liability and indemnities#

Nothing in these terms limits liability that cannot be limited by law, including liability for intentional misconduct and gross negligence, fraud, or death or personal injury caused by negligence.

Subject to that, neither party is liable for indirect or consequential loss, or for lost profits, revenue or goodwill. Each party’s total liability under the agreement is limited to the fees you paid for the Service in the twelve months before the event that gave rise to the claim, or US$100 if you were on the Free plan.

Indemnities

We will defend you against a third-party claim that the Service, as we provide it, infringes that party’s intellectual property rights, and pay the damages finally awarded. You will defend us against a third-party claim arising from your Customer Content or from your breach of the acceptable use policy. The indemnified party must give prompt notice, let the other party control the defense and cooperate reasonably.

17.Governing law and disputes#

These terms are governed by the laws of the jurisdiction in which Relevant is established, without regard to its conflict-of-laws rules. An order form may name a different governing law. Before starting formal proceedings, the parties will try in good faith to resolve a dispute for 30 days after one gives written notice of it. The competent courts of that jurisdiction have jurisdiction over any dispute that remains, without limiting any mandatory rights that apply to you.

18.Changes to these terms#

We may update these terms. For a material change we will notify workspace owners by email at least 30 days before it takes effect. If you do not agree, you can cancel before the effective date. Using the Service after that date means you accept the updated terms.

19.General#

• These terms, with the documents they refer to and any order form, are the entire agreement on their subject and replace earlier discussions.
• You may not assign the agreement without our written consent. We may assign it to a successor to our business, and we will tell you if we do.
• If a provision is unenforceable, the rest stays in force. A delay in exercising a right is not a waiver of it.
• Neither party is liable for failure caused by events beyond its reasonable control, other than a failure to pay.
• We give notices to the email address of the workspace owner and in the product. You can give notice through the contact below.

20.Contact#

Questions about these terms go to the contact below, or through the contact form.

Legal entity

Relevant

Privacy and data protection

privacy@relevant.com.tr

Legal notices

legal@relevant.com.tr