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F-2400Detected Oct 4, 10:31 UTC

I'm a UK customer. How do I ask Harbor to delete my personal data?

Found in v3.4 · locale-formatting on locale-formatting · Data privacy requests

Unsupported claimsHighOpenClaude Sonnet 5.5
Open gt_1056

Model answer vs gold answer

79% of model-answer words appear in the gold answer

Model answer

support-assistant v3.4

Submit a request in My Harbor under Privacy > Delete my data. Unsupported: Your request is completed within 7 days.

Gold answer

Human-verified · locale-formatting

Submit a request in My Harbor under Privacy > Delete my data, or write to the data controller. Requests from UK and EU customers are completed within 30 days; data we must keep by law is anonymized at the end of its retention period.

  • claimFlagged by the judge as unsupported or contradicted

Retrieved context

bge-m3 · hybrid (BM25 + dense, RRF) · top 3 passed to the generator

3 of 3 retrieved chunks are relevant · gold passage ranked first

  1. 1

    Data requests from EU and UK customers

    How to submit a request · kb-privacy-008 · v2026.09

    Relevant
    Submit requests in My Harbor or in writing to the data controller.
    Similarity0.84
  2. 2

    Data requests from EU and UK customers

    Response time · kb-privacy-008 · v2026.09

    Relevant
    We respond to requests from UK and EU customers within 30 days.
    Similarity0.80
  3. 3

    Deleting your personal data

    Retention exceptions · kb-privacy-005 · v2026.09

    Relevant
    Data we must keep by law is anonymized after the retention period.
    Similarity0.68

Judge verdict

LLM judge · Claude Opus 5.5 · rubric v3

0.22

rubric score · pass threshold 0.70

Context states 30 days. The 7-day completion time is not supported and understates a statutory deadline.

Diagnosis

Unsupported claims · Privacy request timelines

Root cause

Unsupported duration on a regulated intent.

Suggested fix

Route GDPR and UK GDPR request intents to a verified template answer.

Playbook: unsupported claims

The answer states something that is not present in the retrieved context.

Detection signals

  • Claim-level faithfulness below 0.85
  • Numbers, fees or durations absent from every retrieved chunk
  • Citations that do not contain the cited sentence

Common fixes

  1. Require a citation after each factual sentence and refuse when none applies
  2. Reject answers with numeric claims missing from context in a post-generation check
  3. Lower temperature for billing and policy intents
  4. Add the query to the regression set with an escalate-or-decline gold answer

Activity

1 event · 0 comments

  1. Relevant ·

    Detected by support-assistant v3.4 run and labeled unsupported claims